Phomas and Retailware have a role-based access system. This means that users can have access to certain functionality within the platforms based on the roles assigned to them.

When SSO (Single Sign On) is deployed, it is common to automatically provide users with access at the lowest level (i.e. with minimal roles). Within Retailware, additional roles can then be assigned to specific users or user groups for that specific user (group). This approach requires minimal involvement of the IT support from the customer.