Operational support is the provision of support to provide the platform with up-to-date content and to ensure that the operational activities from the portal environment run smoothly. Since both Retailware and Phomas are cloud platforms, the applications have been developed in such a way that the contractor can carry out the entire management within the environment itself.

In practice, we see that, for example, due to personnel changes (knowledge), lack of time or limited online resources, there is a need for support to allow operational activities to continue undisturbed. The operational support team of Linx IT Solutions is then available to carry out operational activities on behalf of the contractor. Operational support is provided on the basis of actual time spent at an agreed hourly rate.